Troubleshooting Guide
How to Troubleshoot a Holiday Lock Error on Your D-Series Controller - Video Tutorial and Steps-by-Step Guide
If your gate does not open via remote or push button and you see a "Holiday Lock" error on your D-series LCD screen, please check if the LCK/STP LED is illuminated. Image of error on D-series LCD screen: Watch the Tutorial Below or follow the Steps ...
How to determine if there's an oil leak on the D5 Evo Sliding gate motor
If you your gate is running a short distance and stop or slams into the ends stoppers, and your controller LCD screen is displaying either a ""gate stalled"", ""Motor fault"" or "" Max collision"" error, kindly refer to the below steps: Symptom: ...
How to Troubleshoot a Multiple Pulses On Origin error on a D5 EVO
If you find yourself unable to setup the limits on your gate, and your controller LCD screen is displaying a ""Multiple Pulses On Origin"" error, kindly refer to the below possible causes for this error to appear: Symptom: -When you start the limit ...
How to Troubleshoot a Beam Active Error on a D5 EVO
If you find yourself unable to close or open your gate, and your controller LCD screen is displaying a ""Beam Active"" error, kindly refer to the below possible causes for this error to appear: Symptom: -When you press your remote or any trigger ...
30amp Motor fuse keep on blowing once powered up
In our D-series range motors, the 30-amp fuse plays a critical role in protecting the motor from potential damage. However, there are certain factors that can cause this fuse to blow immediately. Understanding these factors is essential for ensuring ...
Set Up Fail: Inconsistent End Stops (D-Series)
Possible Causes • Mechanical Endstops are not securely fitted • Poor meshing between rack and pinion due to excessive gap, missing teeth, etc. • Faulty DOSS sensor • Electric fence contact preventing gate from reaching fully closed position Solutions ...
Break In Alarm (D-Series)
Possible causes: • The IR PE beams have been interrupted with the gate in the fully closed position • Inadvertent activation of the Break-in Alarm feature Solutions: • Clear any obstructions from the path of the PE beams • If the lenses are ...
Ambush Alarm (D-Series)
Possible causes: • The IR PE beams have been interrupted for the pre-set period of time with the Ambush Alarm feature enabled • Inadvertent activation of the Ambush Alarm feature Solutions: • Clear any obstruction from the path of the PE beams • If ...
Waiting for Co-Processor / Wait 1 minute or Reset All Power (D-Series)
Possible causes: • Poor connection between battery and controller • The battery voltage is low • The battery is faulty or disconnected • Faulty controller Solutions: • Ensure that the battery terminals are properly connected on both the controller ...
No Limits Set (D-Series)
Possible cause: • The End-of-Travel limits have not been established Solution: • Set the gate travel limits by accessing the Setting Limits menu (Menu 1: Setting Limits) and following the onscreen prompts (Steps attached)
Max Collisions (D-Series)
Possible causes: • The operator is encountering an obstruction and has reached the pre-set number of allowable collisions • Gate rack resting on pinion • Seized gate wheels • The controller collision force is set too sensitively • Number of allowable ...
Gate Stalled (D-Series)
Possible causes: • The operator is encountering a fixed obstruction • The operator is jammed into an Endstop • The gearbox is disengaged (D5-Evo/D5-Evo only) • Loose drive connection (battery or motor terminal) • Oil in DOSS chamber • Faulty DOSS • ...
Fuse Blown or Drive Fault (D-Series)
Possible causes • Intermittent or loose connection between motor and the 30A ATO motor fuse has been blown or removed • Faulty controller Solutions • The MOTOR, FUSE and DRIVE cells should all be ticked in the information screen • Check the ...
How to Troubleshoot a Motor or Drive Fault Failure on the D-Series Sliding Gate Motor
If you encounter the “Drive Fault - Motor Drive Failure” error on your D5 EVO, D10, or D10 Turbo controller, the issue may be caused by: Loose or intermittent connections between the motor and controller A damaged H-bridge on the controller, such as ...
DOSS Fault - Doss Fault - Disconnected (D-Series)
The DOSS is an opto-electronic system that counts pulses in order to determine the position of the gate and the distance that it needs to travel to its respective Endstops. Possible causes • DOSS physically disconnected • Poor connection on DOSS or ...
Current Sensor Faulty Reading Too High / Too Low (D-Series)
Possible causes • Poor/intermittent motor wire connection • Faulty electric motor • Controller hardware problem Solutions • Check connection of motor wires to controller • Replace green motor wire connector • Replace faulty electric motor • Replace ...
Aux Overload (D-Series)
Possible causes • The maximum current that should be drawn by a D10 controller is 300mA (momentarily); 200mA (continuous) • This error indication is displayed in the event of excess current being drawn • Too many auxiliary components connected to 12V ...
Set Up Fail: No End Stops Found (D-Series)
Possible Causes • Mechanical Endstops have not been installed • Oil in DOSS chamber • DOSS faulty or disconnected • Electric fence contact preventing gate from reaching fully closed position • Faulty electrical motor Solutions • Install physical End ...
ORG Not Found (D-Series)
Possible Causes The error indication signifies that the sensor is not receiving a valid pulse from the gate-mounted origin magnet, or the controller is not receiving a signal from the sensor: • The distance is too great between the origin sensor and ...