How to Troubleshoot a Holiday Lock Error on Your D-Series Controller
If your gate does not open via remote or push button and you see a "Holiday Lock" error on your D-series LCD screen, please check if the LCK/STP LED is illuminated.
Image of error on D-series LCD screen:
Should the LCK/STP LED be off then this will be an indication that the holiday lockout feature has been activated, potentially due to a remote button being programmed for the incorrect function. To resolve this, please follow these steps:
1. Unlocking with the Remote
- Press the same Nova remote button that may have activated the holiday lock.
- Test each button on your remote until the LCK/STP LED on the PC board illuminates, indicating the lock has been deactivated.
2. Using a New Remote Button if the Remote cannot be detected
If the original Nova button cannot be identified:
- Program an unused Nova remote button for the holiday lock function. Steps to add a remote for holiday lock can be found here.
- Once programmed, press this button to deactivate the holiday lock. The LCK/STP LED on the PC board should illuminates when the button is pressed.
- After deactivating, delete the button from your remotes list by navigating to:Remotes → Delete Remote → Delete Remote Button. Steps for deleting a remote button can be found here.
3. Resetting the Board
- Perform a factory default via the General Settings menu. Steps for factory default can be found here .
- Alternatively, deactivate the lockout by connecting a wire bridge between the LCK and COM terminals.
4. Checking ChronoGuard Settings
- Review and delete any active timebars under the ChronoGuard menu:
ChronoGuard → Delete All Time Periods and Exclusions → Yes.
Should you need further assistance or more information, please do not hesitate to reach out to our support gurus via our Centurion Systems WhatsApp service (0836504010).
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