Troubleshooting Guides
How to Troubleshoot a Motor or Drive Fault Failure on the D-Series Sliding Gate Motor
If you encounter the “Drive Fault - Motor Drive Failure” error on your D5 EVO, D10, or D10 Turbo controller, the issue may be caused by: Loose or intermittent connections between the motor and controller A damaged H-bridge on the controller, such as ...
How to Troubleshoot a Holiday Lock Error on Your D-Series Controller - Video Tutorial and Steps-by-Step Guide
If your gate does not open via remote or push button and you see a "Holiday Lock" error on your D-series LCD screen, please check if the LCK/STP LED is illuminated. Image of error on D-series LCD screen: Watch the Tutorial Below or follow the Steps ...
Set Up Fail: No End Stops Found (D-Series)
Possible Causes • Mechanical Endstops have not been installed • DOSS faulty or disconnected • Electric fence contact preventing gate from reaching fully closed position • Faulty electrical motor Solutions • Install physical End stops in order to ...
Multiple Pulses on Origin (D-Series)
Possible causes • Beam interrupted • Beam test inadvertently enabled • IR PE beams faulty, misaligned or disconnected • Damaged Safe Common input Solutions • Ensure that no people or objects are in the path of the beam • Ensure that the Safety Open ...
Current Sensor Faulty Reading Too High / Too Low (D-Series)
Possible causes • Poor/intermittent motor wire connection • Faulty electric motor • Controller hardware problem Solutions • Check connection of motor wires to controller • Replace green motor wire connector • Replace faulty electric motor • Replace ...
Gate Stalled (D-Series)
Possible causes: • The operator is encountering a fixed obstruction • The operator is jammed into an Endstop • Loose drive connection (battery or motor terminal) • Oil in DOSS chamber • Faulty DOSS • Sticky motor brushes Solutions: • Ensure that the ...
IRB-C SAF FAIL / IRB-O SAF FAIL (D-Series)
Possible causes: • The Beam Test feature has been inadvertently activated • The safety PE beam transmitter has been wired to normal common – as opposed to safe common – with the Beam Test enabled • The incorrect operating profile for the region has ...
Max Collisions (D-Series)
Possible causes: • The operator is encountering an obstruction and has reached the pre-set number of allowable collisions • Gate rack resting on pinion • Seized gate wheels • The controller collision force is set too sensitively • Number of allowable ...
No Limits Set (D-Series)
Possible cause: • The End-of-Travel limits have not been established Solution: • Set the gate travel limits by accessing the Setting Limits menu (Menu 1: Setting Limits) and following the onscreen prompts (Steps attached)
Waiting for Co-Processor / Wait 1 minute or Reset All Power (D-Series)
Possible causes: • Poor connection between battery and controller • The battery voltage is low • The battery is faulty or disconnected • Faulty controller Solutions: • Ensure that the battery terminals are properly connected on both the controller ...
Ambush Alarm (D-Series)
Possible causes: • The IR PE beams have been interrupted for the pre-set period of time with the Ambush Alarm feature enabled • Inadvertent activation of the Ambush Alarm feature Solutions: • Clear any obstruction from the path of the PE beams • If ...
Break In Alarm (D-Series)
Possible causes: • The IR PE beams have been interrupted with the gate in the fully closed position • Inadvertent activation of the Break-in Alarm feature Solutions: • Clear any obstructions from the path of the PE beams • If the lenses are ...
Holiday Lock (D-Series)
The holiday lock feature can be activated in one of three ways: by a remote programmed for this function, if a wire is removed from the LCK/STP input, or through an auto-activation setting. Here's how to troubleshoot and resolve this issue: Step 1: ...
Set Up Fail: Inconsistent End Stops (D-Series)
Possible Causes • Mechanical Endstops are not securely fitted • Poor meshing between rack and pinion due to excessive gap, missing teeth, etc. • Faulty DOSS sensor • Electric fence contact preventing gate from reaching fully closed position Solutions ...
Fuse Blown or Drive Fault (D-Series)
Possible causes • Intermittent or loose connection between motor and the 30A ATO motor fuse has been blown or removed • Faulty controller Solutions • The MOTOR, FUSE and DRIVE cells should all be ticked in the information screen • Check the ...