Troubleshooting Guide.
Courtesy Light Triple Flashes every 15 Seconds
Possible Cause Door balance is incorrect Solutions Lubricate garage door springs and hinges Call serviceman if lubricating springs does not correct problem
Courtesy Light Will Not Function
Possible causes: Light bulb faulty Low voltage Possible solutions: Replace courtesy light bulb Battery voltage has dropped below 24V No AC power on the unit
Remote Operating Range is Poor (XTRAC)
Possible causes: Transmitter battery is low Possible solutions: Replace transmitter battery
XTRAC Does Not Function From Remote
Possible causes: Xtrac is not running due to holiday lock mode or due to low battery Transmitters was deleted on the on-board receiver Transmitter battery is low Possible solutions: Check function of XTrac by operating from ‘Run’ button Check ...
How to Troubleshoot a Xtrac garage operator if Door Stops & Reverses Before Reaching Fully Closed Position - Troubleshooting
If your door stops and reverses before reaching the fully closed position, try the following steps to resolve the issue: Possible causes: Physical obstruction Incorrect spring balance or incorrect door balance Low obstruction force setting Possible ...
Door Stops Before Reaching Fully Open Position
Possible causes: Physical obstruction Incorrect spring balance or incorrect door balance Low obstruction force setting Incorrect limit adjustment Possible solutions: Disengage XTrac from door and check for obstructions Disengage XTrac from door ...
XTRAC Runs Very Slowly
Possible causes: Speed control setting may be too low Low battery voltage Door not balanced Possible solutions: Speed control setting may be too low - increase speed setting Batteries are running low - check that charger is charging Garage door ...
XTRAC Does Not Function at All
Possible causes: Low battery voltage XTrac not engaged properly Holiday lock mode evoked Possible solutions: Check that the power cord is plugged in and turned on Check the battery voltage Check that the XTrac is engaged Holiday Lockout mode ...
Buzzer Emits a Single Beep Every 30 Seconds
Possible causes: Battery is almost depleted Possible solutions: Check that the power cord is plugged in and turned on Check that charger is still charging the battery Check the battery voltage