Centurion Systems Technical Support | Troubleshooting Guide

Troubleshooting Guide
Door Stops on Upward Cycle Before Reaching the Fully Open Position
Possible causes: Door may be obstructed. Door springs may have lost tension Safety Obstruction Force may need adjustment Possible solutions: Disengage Opener and check door for free movement or possible obstruction
Lights Malfunction
Possible causes: Globe blown Possible solutions: Replace with 24V DC/3W globe
Door Does not Close Fully
Possible causes: Limit micro switch incorrectly adjusted Possible solutions: Re-adjust limit switch
Door Operates from Drive Unit, but Not From Hand Transmitter
Possible causes: Transmitter is damaged or broken Transmitter Code has not been programmed into the receiver Receiver antenna wire not straight Battery flat. Possible solutions: Try to operate the door with an alternative transmitter Locate ...
Door is Locked or Motor Jammed
Possible causes: Mechanical door lock has been engaged Possible solutions: Unlock door Inspect door and remove jam
Door Will not Operate.
Possible causes: Mains Power Not Turned on or Door is Obstructed Possible solutions: Turn on Mains Power or Remove Obstruction

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How do I add a secondary user on G-WEB?
Prerequisite check: Ensure that a user who will be added as secondary on the device, has an existing G-WEB profile. The below steps can then be followed to add a secondary user. Scroll to the right on your "my devices" page and select secondary user ...
DOSS Fault - Doss Fault - Disconnected (D-Series)
The DOSS is an opto-electronic system that counts pulses in order to determine the position of the gate and the distance that it needs to travel to its respective Endstops. Possible causes • DOSS physically disconnected • Poor connection on DOSS or ...

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