Door is Locked or Motor Jammed

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• E3 - Door Unbalanced

  This error will appear if the Door Service Monitor detects that the door is not balanced and the door should be serviced. It is recommended to re-tension the balancing springs.

• Door Will not Operate.

  Possible causes:  Mains Power Not Turned on or Door is Obstructed Possible solutions:  Turn on Mains Power or Remove Obstruction 

• How to determine if there's an oil leak on the D5 Evo Sliding gate motor

  If you your gate is running a short distance and stop or slams into the ends stoppers, and your controller LCD screen is displaying either a ""gate stalled"", ""Motor fault"" or "" Max collision"" error, kindly refer to the below steps: Symptom: ...

• Door Stops Before Reaching Fully Open Position

  Possible causes:  Physical obstruction Incorrect spring balance or incorrect door balance Low obstruction force setting Incorrect limit adjustment     Possible solutions:  Disengage XTrac from door and check for obstructions Disengage XTrac from door ...

• Door Stops & Reverses Before Reaching Fully Closed Position

  Possible causes:  Physical obstruction Incorrect spring balance or incorrect door balance Low obstruction force setting Incorrect limit adjustment     Possible solutions:  Disengage XTrac from door and check for obstructions Disengage XTrac from door ...