Troubleshooting Guide
How to Troubleshoot a Rebooting or Blank Screen on an Ultra Device
If the screen of your Ultra device is rebooting or displaying a blank screen, it may be due to low power, no power, low signal, or a faulty Ultra device. Blank Screen Solutions: If the screen appears blank, as shown in the image below, please follow ...
How to troubleshoot a Cross on Antenna Symbol (No Signal) on an Ultra device
If you see a Cross on Antenna symbol (No Signal) on your Ultra device, it typically indicates that the device is not receiving a cellular signal. Here are some common causes and potential solutions: Visual error that will appear on the screen of the ...
How to Troubleshoot a SIM Card with a Cross Symbol on an Ultra Device
If your Ultra device displays a cross symbol on the SIM card, indicating it's not reading the external SIM card, follow these steps to troubleshoot: Check SIM Card Insertion: Ensure the SIM card is properly inserted into the device's SIM card slot. ...
How to Troubleshoot an Ultra Device if Status is Disconnected on Gweb
If your Ultra device displays as disconnected on G-web, it may indicate that the device is either not making an internet connection to G-web or that the device is completely switched off. How to Determine if the Device is Not Making an Internet ...
How do I view my network connectivity status on a G-Ultra / Speak Ultra?