Troubleshooting Guide
How to Troubleshoot a SIM Card with a Cross Symbol on an Ultra Device
If your Ultra device displays a cross symbol on the SIM card, indicating it's not reading the external SIM card, follow these steps to troubleshoot: Check SIM Card Insertion: Ensure the SIM card is properly inserted into the device's SIM card slot. ...
How to Troubleshoot a Rebooting or Blank Screen on an Ultra Device
If the screen of your Ultra device is rebooting or displaying a blank screen, it may be due to low power, no power, low signal, or a faulty Ultra device. Blank Screen Solutions: If the screen appears blank, as shown in the image below, please follow ...
How to troubleshoot a Cross on Antenna Symbol (No Signal) on an Ultra device
If you see a Cross on Antenna symbol (No Signal) on your Ultra device, it typically indicates that the device is not receiving a cellular signal. Here are some common causes and potential solutions: Visual error that will appear on the screen of the ...
Troubleshooting a Disconnected Ultra Device on GWeb
If your Ultra device displays as disconnected on G-web, it may indicate that the device is either not making an internet connection to G-web or that the device is completely switched off. How to Determine if the Device is Not Making an Internet ...
Troubleshooting guide for GSM ULTRA devices
How do I view my network connectivity status on a G-Ultra / Speak Ultra?