Troubleshooting Guide
Smart sliding gate in lost mode (gate running slow)
Here are several reasons why your Smart sliding gate may be running slow or go in to lost state: Low Battery: If the gate's battery is low, it can go into a low-power state and run very slowly. To resolve this, check the power supply voltage or ...
Smart motor refuses to connect to the Mycentsys Pro app
(Motor is visible but connection is not possible) If you're currently experiencing difficulties connecting your SD04 Smart or other Smart devices to the Mycentsys Pro app, please refer to the below troubleshooting guide: Troubleshooting Steps: ...
First-time users facing Smart motor connection failure on the MyCentsys Pro app
(Motor is visible but connection is not possible) If this is your first time trying to connect your Smart motor and you're having trouble linking your SD04 or other smart devices to the Mycentsys Pro app, then please refer to the following ...
Manual Override not Toggle or Disconnected
Possible solutions: Ensure manual release blue connector block is plug to override: Ensure that blue cable is on the left and grey cable on the right of your blue connector block: Ensure that blue connector block is push in properly: Ensure that the ...