Troubleshooting Guide
Smart sliding gate in lost mode (gate running slow)
Here are several reasons why your Smart sliding gate may be running slow or go in to lost state: Low Battery: If the gate's battery is low, it can go into a low-power state and run very slowly. To resolve this, check the power supply voltage or ...
Smart motor refuses to connect to the Mycentsys Pro app
(Motor is visible but connection is not possible) If you're currently experiencing difficulties connecting your SD04 Smart or other Smart devices to the Mycentsys Pro app, please refer to the below troubleshooting guide: Troubleshooting Steps: ...
First-time users facing Smart motor connection failure on the MyCentsys Pro app
(Motor is visible but connection is not possible) If this is your first time trying to connect your Smart motor and you're having trouble linking your SD04 or other smart devices to the Mycentsys Pro app, then please refer to the following ...
How to Troubleshoot Manual Override Errors on the MyCentsys Pro app
If you're experiencing a manual override error error on the MyCentsys Pro app, such as: Manual override not toggled Manual override disconnected Manual override faulty Follow these steps mentioned below to resolve the issue: Check the Override Cam ...