Summary

The SMART+ Controller displays real-time diagnostic information under Advanced Wi-Fi Information, allowing technicians and end users to quickly identify where a connectivity issue is occurring: at the router level, the cloud level, or both.

State 1: Not Connected to Router

Symptoms

Indicators:

• MAC Address: 00:00:00:00:00
• IP Address: 0.0.0.0
• Connected to Cloud: No
  

Possible Causes

The Operator has not acquired an IP or MAC address, meaning it has failed to join the local Wi-Fi network.

Troubleshooting Steps

Basic checks:

1. Confirm the correct Wi-Fi password is being used
2. Check the Operator is within range of the router
3. Confirm the router is powered on and broadcasting normally

Additional checks:

1. If the customer has access to a secondary Wi-Fi source, connect the Operator to this network and test the cloud connection
2. Have the customer create a mobile hotspot on their cellphone, connect the Operator to the hotspot, and test the cloud connection
   

State 2: Connected to Router, Waiting for Cloud Connection

Symptoms

Indicators:

• Wi-Fi SSID, Signal Quality, MAC Address and IP Address: all valid
• Connected to Cloud: No
  

Possible Causes

The Operator has joined the local network successfully but cannot reach Centurion's cloud servers.

Troubleshooting Steps

Basic checks:

1. If the customer has access to a secondary Wi-Fi source, connect the Operator to this network and test the cloud connection
   
2. Have the customer create a mobile hotspot on their cellphone, connect the Operator to the hotspot, and test the cloud connection

This is to confirm that there isn't an Internet connection issue on the Router/ISP side.

State 3: Connected to Router and Cloud

Symptoms

Indicators:

• Wi-Fi SSID, Signal Quality, MAC Address and IP Address: all valid
• Connected to Cloud: Yes
  

Troubleshooting Steps

This is the fully operational state — no further action required.