Smart Motor Connection Issue – MyCentsys Pro App

Smart Motor Connection Issue – MyCentsys Pro App

Notes
If you are experiencing difficulties connecting your SD04 Smart or other Smart devices to the MyCentsys Pro app, please follow the troubleshooting steps below.

Step 1: Test with an Alternative Phone

  • Attempt to connect using a different phone.
  • If the motor connects successfully on another phone, the issue is likely related to the original phone’s Bluetooth Low Energy (BLE) functionality.

Step 2: Recommended Solutions

  1. Restart the phone.
  2. Ensure the operating system is fully updated.
  3. Verify Bluetooth is enabled and app permissions are correctly set.
  4. Clear cache/data for the MyCentsys Pro app (Settings → Apps → MyCentsys Pro → Storage).
  5. Reset network settings.
  6. Test in Safe Mode to check if a third-party app is causing conflicts.
  7. If the issue persists and the phone is under warranty, contact the device manufacturer’s support or a qualified technician.

Step 3: Possible Causes of BLE Connection Problems

  1. Software Conflicts – Third-party apps or modified system settings can interfere with BLE. Resetting app preferences or removing conflicting apps may help.
  2. Operating System Bugs – Some OS versions may introduce Bluetooth issues. Check for system updates that could resolve these.
  3. Hardware Malfunction – Physical damage to the phone’s Bluetooth chipset, antenna, or related components may cause connectivity problems.
  4. Battery Saving Modes – Aggressive power-saving features can restrict BLE in standby or low-power mode.
  5. Firmware Issues – Corrupt or outdated phone firmware may impact Bluetooth. Updating or re-flashing firmware could resolve this.
  6. Incorrect Settings/Permissions – Ensure Bluetooth is turned on and that the app has all required permissions.
  7. Environmental Interference – Obstacles or interference from nearby devices may weaken Bluetooth signals.
  8. Factory Reset – In some cases, a factory reset may resolve persistent software issues (note: this should be a last resort).
Obsolete Hardware – Older phones may not fully support newer Bluetooth standards

AlertShould you need further assistance or more information, please do not hesitate to reach out to our support gurus via our Centurion Systems WhatsApp service (0836504010).